Shipping policy
At Zeravi, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.
Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (GMT +1). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1–2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6–8 business days (Monday to Friday).
- Estimated delivery time: 7–10 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within United Kindom: Royal Mail & DPD.
Shipping Costs
Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.
Paid Shipping (if applicable): For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking Page.
Questions?
Contact Information
For any enquiries, please reach out to us directly:
Email: info@zeravi.co.uk
Phone: +44 800 817 4445
Address: 115 Belgrave Road, Leicester, LE4 6AS, United Kingdom
Customer service: Monday–Friday, 09:00–17:00 (GMT)
Response time: We aim to respond within 1–2 business days.
For business or legal information requests, please get in touch.